Tradies Now Privacy Policy

The operator

Tradies Now is operated by Ezy Flow AI Pty Ltd, ABN 74 698 854 447, in Queensland, Australia. In this policy, Tradies Now, we, us and our mean that operator.

Who this policy covers

This policy covers homeowners who request help, people who contact a public tradie profile, tradies and member businesses, reviewers, visitors who use our chat or voice help, and people who contact us about the service.

Quote request details

The form can collect:

• first name, email address and mobile number
• suburb or postcode
• selected trade, job type and preferred timing
• job description and optional extra details, such as access notes, room size, materials or what you have already tried

Optional job files

You can attach up to three job-related JPG, PNG or WEBP photos, or project PDFs, up to 5 MB each. Files are optional. If an upload fails, the request can still be saved and the form tells you that the file was not attached.

Contact permission

Before submission, the form explains that your details are used to help find suitable local tradies and that tradies may contact you about the job and pricing. By submitting, you agree to be contacted about that job by phone or email. The current product does not automatically send every homepage request to three tradies.

Contacts, events and confirmation

A successful request creates a contact record in Buildy Contacts, our CRM, with notes and tags used to handle the request. It records a quote_requested enquiry event with meaningful job context. We also send a transactional confirmation email to the address you entered. The email can include the selected trade, location, job type, timing, job details and attachment count.

Details in the direct form

The form asks for your name, email, phone, suburb or postcode, and job details. It also includes a hidden spam-control field that is not used as a customer detail.

Where the request goes

When you submit, the request is saved in the selected tradie business’s private Tradies Now portal and a notification is sent to the business email held in its private profile. Your email is used as the reply address so the business can respond directly. The request is also synced to Buildy Contacts with a tradie-inquiry tag and event.

Contact permission and boundaries

The direct form explains that your contact details are sent only to the selected business through its private portal and business email. We share those details with that business for the requested job and its response. The selected tradie’s private contact details are not exposed on the public profile. This direct path is separate from the homepage quote journey.

Account and business information

A member may provide:

• account details, contact name, private phone number and private email address
• registered business name and ABN
• trade categories, primary service postcode and service areas
• website, business description, logo and work showcase photos
• a licensing and insurance declaration, licence or insurance details, supporting documents, and identity-verification information
• an answer about whether the business is a registered NDIS provider
• profile content, visibility status and the information chosen for publication
• subscription, coverage and billing status needed to operate membership

Reviews

A homeowner review can include the reviewer’s name, private email address, rating and review text. The review is held for the business’s approval before any approved name, rating, review text or date can appear on a public profile. Reviewer email addresses are not public profile fields.

Private member feedback

A tradie can optionally answer the member feedback question about what they would like the page to do. That feedback is saved for administrator review and is not displayed on public tradie profiles, the homeowner directory or other public pages.

Information a published profile may show

The approved public profile fields may include:

• registered business name and full ABN
• logo and showcase work photos
• trade categories and service areas
• website and business description
• clearly labelled self-declared licensed-and-insured status
• the business’s answer about whether it is a registered NDIS provider

Information that is not public profile content

The public profile does not show the tradie’s contact name, private phone or email, account identity and verification details, billing or subscription records, licence or insurance supporting documents, private feedback, or the private records in the enquiry inbox. Those details are handled in the relevant member, administration or payment workflows.

Publication choices

Tradies manage the business information, optional website and description, logo and showcase content they submit through the private portal. The current visibility flow publishes a profile only when the membership, required coverage, profile details and self-declared licensed-and-insured condition are complete. A listing can be hidden when those requirements are not met.

Service and communication

We use information to receive quote requests and direct enquiries, help connect homeowners with suitable tradies when contact has been agreed, send confirmation emails and business notifications, and support conversations about a request.

Accounts, profiles and membership

We use tradie information to create and maintain member accounts, profiles, coverage and directory listings, process membership and related paid services, show billing status, and manage profile visibility.

Safety, quality and support

We use information to moderate reviews, review private feedback, maintain security, investigate suspected misuse or service issues, provide support, improve the service and meet legal obligations. We may use information to keep public profile and review content accurate to the current workflow.

What we do not verify

A profile, self-declared status, review or search result is not an independent verification by Tradies Now of licensing, insurance, NDIS registration, workmanship or suitability for a particular job.

Homeowner details and suitable tradies

When a homeowner agrees to contact about a homepage job, relevant job and contact details may be shared with suitable tradies so they can discuss the work and pricing. The current homepage flow does not promise automatic distribution to three tradies.

The selected profile business

A direct profile enquiry goes to the selected business through its private portal and business email. The business receives the contact information needed to reply about that request, in line with the permission explained in the direct enquiry form.

Public content

Published tradie profile fields can be seen by directory visitors as described above. An approved review can be visible on the relevant public profile. Private contact, identity, billing and supporting-document details are not public profile fields.

Legal and safety reasons

We may disclose information where required or permitted by law, a lawful request or a process needed to protect a person, the service or our legal rights. We do not publish a separate list of hypothetical disclosure situations in this policy.

Membership payments

Full card numbers are handled by the payment provider, including Stripe, rather than by the Tradies Now member portal. Tradies Now receives the billing and subscription information needed to operate membership, such as payment status, subscription state and checkout results.

Technology providers

Service providers may process information for hosting and databases, Buildy Contacts and event records, email delivery, file storage and image delivery, AI chat and in-browser voice help, the blog CMS, and Stripe payment processing. Their own terms and privacy information may also apply.

Provider access

We use these services because they support particular product functions. The information each provider receives depends on the function being used, such as the details in a quote request, a member profile, a file upload, a chat message or a payment status.

Homeowner uploads

Use the homeowner form for job-related photos or project PDFs only. Do not upload passwords, payment details, government IDs, licence numbers, insurance documents, personal identity documents, unrelated sensitive information or urgent safety information.

Tradie documents

Tradies may provide business, licensing and insurance details, supporting documents and identity-verification information through private member areas. The public profile displays the approved business fields and self-declared status, not the supporting documents themselves.

File handling boundary

Uploaded files are handled through storage systems and the providers that support them. Supporting documents are not public profile content, but their underlying access is governed by storage permissions and provider controls. Submit only the documents the flow requests and remove unnecessary material where the product allows.

Public text chat

The public Tradies Now helper can process messages and limited page or form context to answer questions and guide you. Depending on where you open it, that context can include the page label, current quote step, selected trade, location, job type, timing and whether a description has been entered.

No quote submission by chat

The text helper does not submit a quote request or create a CRM contact by itself. You must return to and submit the relevant form. The optional homepage AI organiser also applies details to the existing form only after you review them.

In-browser voice help

The homepage can start an in-browser call with the Tradies Now AI helper. Your browser microphone is used while you are on the call. Call-related information may be processed by the voice service to provide the help requested. The current site control does not save a transcript or create an outbound phone call.

What not to share

Do not share passwords, payment details, government IDs, licence numbers or urgent safety information in chat or calls. Use the appropriate emergency or professional service for urgent safety matters.

Access and security

Current member, enquiry, review, feedback and billing flows use account checks, record-level permissions and administrative controls intended to keep private records within the relevant workflow. Public profiles use a limited set of approved public fields. No online transmission or storage method can be guaranteed completely secure.

How long we keep information

We retain information for as long as needed for service delivery, account management, billing, safety, dispute handling, security, fraud prevention, backups and legal obligations. The appropriate period can differ by the type of information and the reason it was collected, so this policy does not invent fixed retention periods.

After a profile or account changes

If a profile is hidden, a membership ends or you ask for deletion, some information may remain where it is reasonably needed for billing, legal, safety, dispute, security or backup purposes. Public and private records can have different handling requirements.

How they support the site

Cookies, session storage or similar technologies may support secure account access, forms, the member area, chat, voice controls and other site features. The optional homepage quote helper uses session storage to avoid repeatedly prompting during one browsing session.

Your browser choices

Most browsers let you block or delete cookies and browser storage. Essential technologies may be needed for a feature to work, so blocking them can affect account access, forms or interactive help. Current product information does not identify a separate analytics or advertising cookie vendor, so this policy does not claim one.

Make a request

Email hello@tradiesnow.com to ask what personal information we hold, request a correction, or ask us to delete information. Tell us which flow or account the request relates to and what outcome you are seeking. We may need to verify your identity before acting.

Tradie profile updates

Tradies can update business, contact, service-area, profile and upload information through the member area. Public visibility may change when the profile, membership, coverage or declaration requirements change.

Limits on deletion

We will consider deletion requests in light of the current service and applicable law. We may need to retain some information for account, billing, safety, disputes, security, legal obligations or backups, and information held by a service provider may also be subject to that provider’s processes.

Privacy questions and complaints

Email hello@tradiesnow.com with the subject Privacy request or Privacy complaint. Include enough detail for us to find the relevant account, enquiry, profile or message, and explain the correction, access, deletion or response you are seeking.

Business details

Ezy Flow AI Pty Ltd ABN 74 698 854 447 Tradies Now Queensland, Australia hello@tradiesnow.com

Trade-work complaints

This policy covers information handling. A complaint about a tradie’s work, quote or conduct should also be raised with the relevant business. Tradies Now is an introduction service and does not independently verify workmanship or decide every dispute between a homeowner and a tradie.

How updates appear

We may update this policy to reflect changes to the quote and enquiry flows, member services, public profiles, AI help, storage, payments or applicable requirements. The revised policy will appear on this page with a new last-updated date.

Current version

This version was last updated 11 September 2026. Please check this page when you use a new feature or submit information through a different Tradies Now flow.